Privacy Policy

Last updated: September 9, 2026

Information gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server as well as other personal information supplied by the visitor as part of the registration process. This information will be used to facilitate the individual’s participation in the event.

How the information is used

• Process ticket purchases and provide customer support.
• Enhance your experience when using our website, including displaying personalized content and, where applicable, advertising.
• Display recent purchase notifications on our website to enhance the website experience. These notifications may include your first name (or the name provided during checkout), the number of tickets purchased, and the event location to provide visitors with real-time purchase activity. We do not display email addresses, phone numbers, payment information, or other personal information in these notifications.
• Send emails regarding your purchase, event updates, and, if you have opted in, news, promotions, and special offers from us or our affiliates.
• Uses perpetual, royalty-free, worldwide license to use, reproduce, and display this content in marketing materials and advertisements.

We do not sell, rent, or lease your email address or other personal information to third parties.

Visitor options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to the website. Third-party advertising companies may also use cookies for tracking purposes.

COPPA compliance

Because our events are family-friendly, parents often wish to have their children attend with them. A parent may elect to register their child for the event. For the protection of the child’s information:

• We don’t require more information than is reasonably necessary for a child to participate in an activity.
• Parents can request their child’s information be reviewed, modified, or deleted at any time.
• By registering, parents agree and consent to the collection and use of their child’s information for the purpose of the Water Lantern Festival only.

SMS / text messaging

If you opt in to receive text messages from Water Lantern Festival:

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to unsubscribe, or HELP for assistance.
• Consent to receive text messages is not a condition of any purchase.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Contact us

Questions or requests about your data or this policy? Email support@waterlanternfestival.com.

We may update this policy from time to time; the “last updated” date above reflects the latest version.